Event Notification: ALO01 (Cedar Falls) UPS Quarterly Maintenance 26-JAN-12

START DATE: 26 January 2012
START TIME: 20:00 (08:00PM) Central Time

END DATE: 27 January 2012
END TIME: 04:00 (4:00AM) Central Time

WORK PURPOSE: UPS Quarterly Maintenance
IMPACT: Cedar Falls Data Center

EVENT DETAILS:

TEAM Technologies will be performing its regular UPS quarterly preventative maintenance from 20:00 (8pm) January 26th 2010 to 04:00 (4am) January 27th 2012. The data center will be transferred to generator power for the duration of the maintenance windows. No disruption to customer power is expected during the maintenance window.

2012
01/18
POSTED BY
gnelson
CATEGORY
announcements
data center
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(RESOLVED) MCI01 ATC Matrix Outage

EVENT START DATE: 1-18-2012
EVENT START TIME: 1156 CST

EVENT END DATE:
EVENT END TIME:

EVENT IMPACT: MCI01 (Kansas City)
Layered Tech Operations Center is currently tracking a possible issue with the MCI01 ATC Matrix platform. Layered Tech is currently troubleshooting these issues and further information will be posted.

1254 CST – LayeredTech is currently resolving the outage that had occurred on the MCI01 ATC Matrix platform and will send out more details after a root cause analysis has been performed.

1328 CST – The Layered Tech engineers have returned the ATC Matrix Environment to a healthy state. Some independent client systems are still being addressed individually and a Root Cause Analysis will be started to be drafted for all affected clients.

2012
01/18
POSTED BY
ltsupport
CATEGORY
data center
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(Completed) EMERGENCY NETWORK MAINTENANCE: MCI01 (Kansas City) 17-JAN-2012 22:00 – 23:59 CST

EVENT START DATE: 1-17-2012
EVENT START TIME: 22:00 CST

EVENT END DATE: 1-17-2012
EVENT END TIME: 23:59 CST

EVENT IMPACT: MCI01 (Kansas City)
Layered Tech Networking will be performing emergency maintenance to replace failing network equipment. There is no expected client impact as these are internal managment devices. During this time it is possible that false alarms on monitoring may be experienced.

(Completed) 17-JAN-2012 23:00

2012
01/17
POSTED BY
ltsupport
CATEGORY
Uncategorized
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(Completed) EMERGENCY SCHEDULED MAINTENANCE: ORD01 (Chicago) 17-JAN-2012 00:15 – 01:00 CST

EVENT START DATE: 1-17-2012
EVENT START TIME: 00:15 CST

EVENT END DATE: 1-17-2012
EVENT END TIME: 01:00 CST

EVENT IMPACT: ORD01 (Chicago)

EVENT DETAILS:
LayeredTech Data Center Operations will be performing emergency maintenance to replace failing network equipment.  Affected customers are being notified individually.

This maintenance was completed at approximately 1:07 AM CST.

2012
01/16
POSTED BY
gkoffler
CATEGORY
Network
announcements
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RESCHEDULED NETWORK MAINTENANCE: MCI01 (Kansas City) 20-JAN-2012 00:00 – 06:00 CST

EVENT START DATE: 01/20/2012
EVENT START TIME: 00:00 CST
EVENT END DATE: 01/20/2012
EVENT END TIME: 06:00 CST

EVENT IMPACT: Brief interruptions in connectivity may result for a small number of clients as alternate network paths are automatically utilized.

EVENT DETAILS:
LayeredTech Network Engineering will be performing maintenance on the Node 2 aggregation network in the MCI01 datacenter.

2012
01/10
POSTED BY
gkoffler
CATEGORY
Network
announcements
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SCHEDULED NETWORK MAINTENANCE: ORD01/DFW02 JAN-31-2012 02:00 – 07:00 CST

EVENT START DATE: 01/31/2012
EVENT START TIME: 02:00 CST

EVENT END DATE: 01/31/2012
EVENT ENT TIME: 07:00 CST

EVENT IMPACT: No customer impact expected

EVENT DETAILS:
LayeredTech Network Engineering has been informed of a fiber provider required maintenance to repair damaged fibers in a bundle servicing an inter-datacenter link between Dallas, TX and Chicago, IL.  Customer traffic between datacenters will utilize alternate paths and circuits while the bundle is being repaired, and no customer impact is expected.

2012
01/04
POSTED BY
bewing
CATEGORY
Uncategorized
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SCHEDULED NETWORK MAINTENANCE: MCI01 (Kansas City) 04-JAN-2012 00:00 – 06:00 CST

EVENT START DATE: 01/04/2012
EVENT START TIME: 00:00 CST

EVENT END DATE: 01/04/2012
EVENT END TIME: 06:00 CST

EVENT IMPACT: No customer impact expected

EVENT DETAILS:
LayeredTech Network Engineering will be performing maintenance on the core network in the MCI01 datacenter.  No customer impact is expected to result from this maintenance.

2011
12/29
POSTED BY
bewing
CATEGORY
Uncategorized
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Notification Of Changes: Managed Hosting Patching Schedules

Layered Tech will be postponing all scheduled Windows Update patching until January 8th, 2012 in which all schedules will resume as normal.
For all questions, comments, or concerns please submit a ticket to support@layeredtech.com

2011
12/22
POSTED BY
ltsupport
CATEGORY
Uncategorized
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(Resvoled) Event notification: ALO01 (Cedar Falls) 19-DEC-2011 14:57 CST

EVENT START DATE: 12-19-2011
EVENT START TIME: 14:57 CST

EVENT END DATE: 12-19-2011
EVENT END TIME:  15:20 CST

EVENT IMPACT:  Intermittent Connectivity, Cedar Falls

EVENT DETAILS:
Clients in our Cedar Falls datacenter may have experienced intermittent connectivity issues and severely increased latency.  The network team traced the issues to a large DDoS attack, and were able to mitigate the attack traffic and restore normal service.  A formal RCA will be made available in the next 48 hours.

2011
12/19
POSTED BY
bewing
CATEGORY
Uncategorized
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Notification of changes to the Layered Tech TOS

The Layered Tech Terms of Service (TOS) posted at http://www.layeredtech.com/about/legal/terms-of-service/ has been updated. Modifications include but are not limited to the following:

  • Termination notification changed from 2 days to 10 business days prior to the renewal date of service.
  • Notification of Client License Terms for Microsoft Software added to document.

Notification of changes to the Layered Tech AUP:

The Layered Tech Acceptable Use Policy (AUP) posted at http://www.layeredtech.com/about/legal/acceptable-use-policy/ has been updated. Modifications include but are not limited to the following:

  • Change in management definitions.

Notification of changes to the Layered Tech SLA:

The Layered Tech standard Service Level Agreement (SLA) posted at http://www.layeredtech.com/about/legal/service-level-agreement/ has been updated. Significant changes have been made to this policy including but not limited to:

  • Addition of Managed Service Availability SLA by Management Layer.
  • Reduction of exclusions.
2011
12/15
POSTED BY
mattg
CATEGORY
announcements
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